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¿Qué sucede cuando la IA maneja la empatía?
La atención al cliente basada en inteligencia artificial promete un servicio más rápido, pero ¿a qué precio? A medida que la empatía se automatiza, las marcas pierden algo más valioso que el tiempo: la confianza. Desde robots sordos hasta guiones ciegos a las emociones, este análisis en profundidad explora lo que ocurre cuando la empatía se convierte en un algoritmo más.
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