Another week goes by, and we're back with new updates from social media! From TikTok's latest AI experiment to fresh updates on Facebook and Instagram, here's everything you need to know!

What’s new on TikTok?

AISelf Expands to More Users

TikTok is rolling out AISelf, its AI-powered selfie generator, to more users after a limited testing phase. The feature allows users to generate AI-enhanced versions of their selfies, likely in response to the ongoing demand for AI-driven personalization.

A Fresh Look for Desktop

TikTok has redesigned its desktop app to mirror the mobile experience more closely. The navigation bar is now optimized for larger screens, the "For You" feed and Explore tab have been revamped, and live-streaming supports both portrait and landscape modes. A floating player in Chrome also lets users multitask while watching. While most users remain on mobile, these updates make TikTok’s desktop version more engaging for those who prefer a bigger screen.

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What’s new on Facebook?

New Story Styles: Clip Mash-up & Photo Collage

Facebook is introducing two new story formats for multiple media selection: Clip Mash-up and Photo Collage. This could open up new creative possibilities for brands and users looking to make their stories more dynamic. If your brand leans heavily on Stories, start experimenting with these formats to stand out in crowded feeds.

Pre-Made Templates for Stories

Facebook has also added Templates to Stories, making it easier to create professional-looking posts with minimal effort. This update could be a game-changer for social media managers who want to streamline content creation without sacrificing quality.

What’s new on Instagram?

Carousel Posts, But Make Them Flexible

Instagram now lets users post carousel posts with different photo sizes—finally! No more cropping headaches when you’re trying to mix portrait and landscape shots. This is a small but mighty update for brands and content creators who want more creative freedom.

Reels Posting Tips from Instagram

At a recent NYC Creator Event, Instagram shared its top Reels tips, emphasizing the power of 3-minute unfiltered storytelling. Short-form content is still king, but Instagram suggests that authentic, longer-form Reels are gaining traction. If you’ve been keeping it under 30 seconds, this might be your cue to experiment with longer, narrative-driven videos.

More Previews of Meta’s Edits App

Meta has revealed more previews of Edits, its upcoming creative tool designed to enhance video editing.

What’s new on Threads?

Floating Button for Faster Posting

Threads is testing a floating button for post creation, making it easier for users to share thoughts on the fly. While it’s a minor tweak, it shows that Meta is still actively improving the platform’s usability.

What’s new on YouTube?

Premium Lite Subscription Rolls Out

YouTube is launching an ad-free Premium Lite subscription, giving users an affordable alternative to its full Premium offering. If this gains traction, it could impact YouTube’s ad revenue model—something marketers should watch closely.

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What’s new on X (Twitter)?

Feed Sorting for Communities

X is adding new feed sorting options for its Communities feature, allowing users to better navigate and engage with discussions. This could make niche communities even more valuable for brands looking to target specific audience segments.

Nostalgia marketing is everywhere—and let’s be honest, we’re all suckers for it. McDonald’s brought back adult Happy Meals, the Barbie movie took over 2023, and brands are making bank by tapping into our collective childhood memories.

But why does it work so well? More importantly—how can brands use it without feeling stale or desperate?

1. Nostalgia = Free Emotional Marketing

Nostalgia hacks your brain. Seeing something from your childhood floods you with warm, fuzzy feelings—and brands know it.

Why do we keep falling for it?

• Comfort factor: The world is a mess. The past feels safer.
• Instant trust: If you loved a brand in 2005, you’re more likely to trust its comeback.
• FOMO & scarcity: “Limited edition” old-school drops make people need them ASAP.

Example: McDonald’s x Adult Happy Meals (2022) → It wasn’t just about the toys—it was about reliving the joy of being a kid (except now, you’re stressed and paying bills).

2. Who’s Winning the Nostalgia Game?

Some brands absolutely nail nostalgia marketing. Others? Not so much. Here’s who’s getting it right:

🔥 The Barbie Movie (2023): Warner Bros. didn’t just promote a film; they launched a full-on nostalgia-fueled cultural reset. Pink everything. 90s Barbie logos. The dream house. Genius.

🔥 Pepsi x Crystal Pepsi Relaunch: Did we need clear soda again? No. Did people lose their minds over it? Yes.

• 2015: Pepsi reintroduced Crystal Pepsi through a sweepstakes, building hype among nostalgic fans.
• 2016: The drink returned to U.S. and Canadian store shelves for a limited eight-week run, bringing back 90s vibes.
• 2022: To celebrate its 30th anniversary, Pepsi launched a social media contest where fans could win Crystal Pepsi by sharing 1990s-themed photos.

🔥 Stranger Things x 80s Everything: This show didn’t just bring back Kate Bush—it revived an entire decade’s worth of brands, music, and aesthetics. From Eggo waffles (thanks to Eleven) to retro Coca-Cola cans, the show fueled a major 80s resurgence. Brands smartly capitalized on the nostalgia wave, with companies like Nike releasing Stranger Things-themed sneakers styled like classic 80s athletic wear.

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🔥 Nike’s Retro Sneaker Resurgence: Speaking of Nike, they mastered nostalgia marketing by constantly reviving beloved sneaker designs from the past. From Air Jordans to the Dunk Low series, Nike’s ability to blend old-school aesthetics with modern hype culture keeps sneakerheads lining up for every new “throwback” drop. Their collaborations with Stranger Things, Travis Scott, and even video game brands tap into different layers of nostalgia, making them a brand that understands the power of the past.

3. How to Use Nostalgia Without Looking Desperate

Because nothing screams “we’re out of ideas” like slapping an old logo on a product and calling it a day.

👉 Modernize the nostalgia: Take the vibe of the past, but update it for today.

• Nintendo’s NES Classic Edition (2016): Nintendo revived its iconic 80s console, pre-loading it with classic games but modernizing it with HDMI support. A perfect blend of nostalgia and tech innovation.

👉 Make it feel organic: If your brand was never part of pop culture history, don’t fake it. (Looking at you, brands randomly using VHS filters.)

• Hovis' “Go On Lad” Advertisement (2008): This British bread brand created a nostalgic ad following a boy's journey through 122 years of history, reinforcing the company’s heritage in a way that felt natural and engaging.

👉 Mix old with new: Nostalgia is best when paired with something fresh.

• Apple x Cookie Monster (2016): Apple cleverly merged nostalgia with tech by featuring Sesame Street’s Cookie Monster in an iPhone 6 commercial, making a classic character relevant again.

4. When Nostalgia Marketing Flops

Not all nostalgia-driven campaigns strike the right chord. Some attempts not only fail to resonate but also risk alienating consumers. Here are notable examples where nostalgia marketing missed the mark:

Limited Too's Relaunch Without Adult Sizes (2024)‍

Limited Too, a beloved 90s and 2000s fashion brand, made a comeback in 2024. But instead of catering to the now-adult millennials who grew up loving it, the relaunch focused solely on kids and junior sizes, leaving out the very audience that had built the brand’s nostalgia factor. The backlash was immediate, with fans expressing frustration over the lack of adult sizing. In response, Limited Too apologized and announced an adult collection coming in 2025.

MTV's Nostalgia-Heavy VMAs (2024)

‍In an attempt to celebrate its 40th anniversary, MTV leaned hard into nostalgia at the 2024 Video Music Awards. While featuring older artists and throwbacks to past VMAs moments, the show struggled to connect with Gen Z, making MTV’s challenge clear: appealing to younger audiences while keeping its nostalgic fan base engaged. Instead of feeling like an iconic revival, it highlighted how much MTV has struggled to stay relevant in the streaming era.

Sony’s PlayStation 30th Anniversary Collection (2024)

To celebrate 30 years of PlayStation, Sony introduced a nostalgic look back at its most iconic games, consoles, and branding. Alongside this, PlayStation released a limited-edition nostalgic collection, featuring designs reminiscent of classic PlayStation consoles. While this campaign successfully tapped into fans’ deep emotional connection with the brand, some criticized it for focusing too much on nostalgia without offering any major gameplay-related retro features.

Lessons Learned:

• Understand Consumer Sentiment: Not everything from the past is worth bringing back.
• Maintain Brand Integrity: Change for the sake of change can alienate customers.
• Ensure Product Quality: Nostalgia alone won’t save a subpar product.
• Align with Brand Identity: If it doesn’t fit your brand, don’t force it.

5. The Cyclical Nature of Nostalgia in Marketing

Nostalgia marketing operates on a predictable cycle, with trends from past decades resurfacing to captivate new audiences. This phenomenon is driven by:

• Generational Shifts: As generations age, they seek comfort in the cultural touchstones of their youth, creating opportunities for brands to reintroduce products or themes from those eras.
• Twenty-Year Cycle: Nostalgia often follows a 20-year pattern, where consumers in their 30s and 40s—with increased purchasing power—yearn for trends from their adolescence.
• Cultural Recycling: Fashion, music, and media frequently revisit past styles, creating a continuous loop of revival and reinvention.

By understanding and tapping into these cyclical patterns, brands can craft campaigns that resonate deeply, fostering a sense of familiarity and trust among consumers while ensuring their nostalgic efforts feel fresh and relevant.

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Conclusion: Nostalgia is Powerful—If Used Right

Nostalgia marketing isn’t just about slapping a retro logo on a product and calling it a day. It’s about tapping into emotions, triggering memories, and making people feel connected to something bigger than just a brand. When done right, it creates loyalty, hype, and even virality. But when done wrong? It’s cringe, out of touch, and makes brands look desperate for relevance.

The real secret? Nostalgia works best when it’s a remix, not a rerun. The most successful brands don’t just bring back the past—they evolve it for today’s audience. Whether it’s a rebooted product with a modern twist, a throwback campaign that feels fresh, or a collaboration that bridges generations, the best nostalgia marketing makes old things feel new again.

Brand consistency across platforms isn’t some artsy branding exercise—it’s survival. You either imprint yourself into your audience’s brain like an unforgettable melody, or you blend into the static noise of forgettable brands. If your social posts, emails, website, and ads feel like they came from different personalities, congratulations—you’ve built a ghost brand. And ghosts don’t sell.

90% of consumers expect the same experience across all platforms. Not just in color palettes but in voice, messaging, and tone. A third will switch to a competitor the second they sense inconsistency.

Look… you’re not just fighting for visibility—you’re fighting against cognitive dissonance. If your brand feels unstable, people won’t “figure it out.” They’ll bounce. Hard.

So, what makes a brand unshakable? And which brands fumbled so badly?

Why Inconsistency Kills You Faster Than a Bad Product

Brand inconsistency across platforms is a slow, public identity crisis that bleeds credibility and sends your audience straight into the arms of brands that actually have their act together. Consumers don’t just buy products; they buy trust. And once trust cracks, it’s a one-way street to irrelevance.

81% of consumers won’t even consider purchasing from a brand they don’t trust. And that trust isn’t built by slapping your logo on everything—it’s built through brand voice alignment, multi-channel brand management, and a unified brand experience that makes your audience feel like they’re dealing with the same brand whether they’re on your website, social media, or inside a physical store. Anything less screams, we don’t actually know who we are either.

And here’s the thing: humans are wired to spot inconsistencies. The brain relies on pattern recognition to decide what feels safe and what feels off. The moment your messaging, tone, or visuals feel disjointed, that subconscious alarm goes off. A brand that looks like one thing on Instagram, sounds like another on LinkedIn, and feels like a third on its website is confusing. And confused consumers don’t convert.

Still not convinced?

Let’s talk about the Fyre Festival catastrophe.

It was a branding failure of epic proportions. The marketing screamed exclusivity, luxury, once-in-a-lifetime access. Whereas the actual experience was FEMA tents, soggy cheese sandwiches, and influencers scrambling to delete evidence of their association. The dissonance between what was promised and what was delivered killed the festival and made “Fyre” shorthand for marketing deception.

Meanwhile, brands that nail consistency don’t just get noticed—they get remembered. McDonald’s, Spotify, and Netflix have unmistakable brand voices, visual styles, and experiences that remain intact across every channel. That’s why brands that stay consistent are 3 to 4 times more likely to achieve visibility.

Now, we don’t mean rigid repetition—it’s about strategic alignment. Multi-channel brand management means ensuring that your messaging, tone, and visuals don’t just exist everywhere, but feel the same everywhere. A unified brand experience doesn’t happen by accident—it’s engineered. And if you don’t take control of it, your audience will do it for you… by leaving.

Your Logo Is the Least Important Part of Brand Consistency

If logos were enough, every brand would just throw theirs on a blank page and call it a day. But consumers don’t trust logos—they trust what stands behind them. If your branding collapses the moment your logo disappears, you don’t have a brand—you have a sticker.

Visual brand consistency isn’t just about looking the same—it’s about feeling the same everywhere. That’s why Starbucks could remove its iconic mermaid entirely, and people would still recognize the brand. Their color palette, typography, and brand voice alignment are so dialed in that you don’t need a logo to know when you’re in Starbucks territory.

And then there’s Netflix. Their logo doesn’t carry the brand—their entire user interface does. From the exact shade of red to the motion of title cards to the minimalistic UI, Netflix’s multi-channel brand management ensures you know it’s them before you even think about it. Their red is adjusted for digital clarity, their fonts are locked across every device, and their signature dark gradient is so recognizable that even an unbranded screenshot screams Netflix.

But when brands get it wrong?

The fallout is brutal.

Airbnb’s 2014 rebrand almost wrecked its identity. The new logo confused consumers, but the real issue was bigger: the redesign didn’t feel connected to the Airbnb experience. The backlash forced Airbnb to realign everything—from messaging to UX—to match the new look. Without that course correction, they would have become yet another brand swallowed by inconsistency.

Consistent brand messaging is about making every platform feel unmistakably yours. If your website sounds like a press release, your Instagram is a Gen Z meme page, and your LinkedIn feels like a finance blog, you’re not multi-channel marketing—you’re just confused. Consumers don’t want to decode who you are every time they switch platforms. They expect a unified brand experience, no matter where they find you.

Brands That Lost Millions by Being Clueless

Brand inconsistency is an expensive, self-inflicted disaster that has buried more brands than bad products ever could. When you get brand asset management wrong, you’re not just confusing customers—you’re actively giving them reasons to leave. And when brands ignore consistent brand messaging, they don’t just lose a few followers—they bleed millions.

Gap’s $100M Logo Disaster

If there were a hall of fame for branding disasters, Gap’s 2010 rebranding fiasco would be framed in gold. Out of nowhere, Gap swapped its iconic blue box logo for something that looked like it was designed in Microsoft Word.

No warning. No announcement. Just an overnight change that blindsided customers and sparked instant, brutal backlash.

Consumers hated it. Designers mocked it. The backlash was so intense that within six days, Gap scrapped the new logo and reverted to the old one. That single mistake cost them an estimated $100 million in rebranding, production, and lost sales.

Where did Gap go wrong?

They ignored multi-channel marketing alignment. They didn’t prepare their audience, didn’t integrate the change across platforms, and failed to maintain any consistent brand messaging. The result was a corporate identity crisis played out in real-time, proving that even billion-dollar brands aren’t immune to branding misfires.

Yahoo’s Brand Identity Crisis: The Definition of "We Have No Idea Who We Are"

Between 2013 and 2019, Yahoo changed its logo multiple times. Not because it was refining its identity—but because it seemed to have no idea what that identity even was.

First, in 2013, Yahoo released a new logo that felt uninspired and corporate. People barely noticed. Then in 2019, they did it again—this time with a design that felt just as disconnected. Each redesign felt like a company trying to figure itself out in public, leaving consumers wondering: "What even is Yahoo anymore?"

Yahoo’s downfall wasn’t just about bad logos—it was the total absence of brand cohesion. A company that had once dominated search and email became a digital relic, not because its products were useless, but because it failed to maintain a unified brand experience across platforms. When you’re constantly reinventing yourself without a clear strategy, you don’t look fresh—you look lost.

Apple: The Brand That Never Plays Branding Games

For every brand that stumbles, there’s one that doesn’t take stupid risks. Apple’s branding consistent and surgically precise. You don’t see Apple changing its logo every few years or suddenly switching up its design language without reason.

Angela Ahrendts, former Senior VP of Retail at Apple, summed it up perfectly:

"You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred."

Apple understands cross-platform branding strategies better than most. Its stores, website, packaging, product UI, and advertising all align perfectly. Every touchpoint feels unmistakably Apple. That’s why customers don’t just buy Apple products—they buy into Apple itself.

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How to Lock in Your Brand Identity Across Platforms

If your Instagram sounds like a teenage meme factory, your LinkedIn reads like a corporate memo from 1998, and your email marketing feels like a tax form, you have a branding disaster waiting to happen. Consumers don’t have time to figure out which version of you is real. If they can’t recognize you instantly across platforms, you’re already losing them.

Brand Identity Guidelines Aren’t Optional (Unless You Enjoy Brand Confusion)

Every major brand that actually values recognition has brand identity guidelines locked in so tightly that there’s no room for brand drift. This isn’t about being obsessive—it’s about brand coherence. If your messaging, visuals, and tone shift from platform to platform, you’re actively watering down your credibility.

Spotify, Slack, and Google don’t leave brand consistency to chance. Their brand identity guidelines define everything—fonts, color codes, content style, messaging tone, and imagery use. Their audiences don’t need a logo to recognize them; the experience itself is unmistakable.

Without locked-in brand asset management, teams start “adapting” things on their own. Marketing creates one thing, product design tweaks another, social media freestyles entirely, and suddenly, your brand looks like a patchwork quilt of conflicting messages. Consumers notice. And they walk away.

Brand Voice Alignment: What Are You Even Saying?

If your audience can’t tell whether your brand is fun, professional, sarcastic, serious, or all of the above depending on the day, you have a problem. Consistent brand messaging is about reinforcing identity.

Take Wendy’s Twitter for instance—unapologetic, sarcastic, and bold. That same tone carries into their TV ads, menu copy, and even product descriptions. Their brand voice adjusts to the platform but never loses its identity.

Now, contrast that with brands that have no clear voice. If your website reads like a Fortune 500 compliance manual, your Instagram is chasing TikTok trends, and your LinkedIn feels like an industry white paper, you’re forcing consumers to guess who you really are. They won’t. They’ll leave.

Cross-Platform Branding

Brand consistency across platforms isn’t about posting the same thing everywhere like a lazy content factory. It’s about making sure your audience recognizes you instantly—whether they’re on Instagram, LinkedIn, or your checkout page. If your brand voice changes more than a politician during election season, you’re confusing.

How to Keep Brand Messaging Unified across Platforms (Without Sounding Like a Robot)

Multichannel marketing isn’t about copy-pasting. It’s about knowing how to tweak your messaging for different platforms while keeping your core brand identity intact.

Nike nails this better than most:

• Instagram: Motivational, snappy, and visually driven.
• LinkedIn: Leadership-focused, emphasizing partnerships and brand initiatives.
• Website: Direct, action-oriented, still carrying the same “Just Do It” energy.

Each platform sounds slightly different, but none of them feel different. That’s the difference between adaptation and inconsistency.

Meanwhile, brands that don’t get this right end up sounding like multiple companies fighting for control—one minute they’re corporate and buttoned-up, the next they’re trying to out-meme Wendy’s on Twitter. Consumers pick up on these inconsistencies faster than you think, and once you lose credibility, good luck getting it back.

Why Omnichannel Branding is the Only Way Forward

Consumers don’t think in channels. They expect a unified experience. And they don’t care if your web team and your social team never talk to each other—that’s your problem, not theirs.

Most consumers expect their experience with a brand to be seamless across all platforms. If your website checkout feels like a 2002 Windows XP error message, while your app is buttery smooth, you’ve just told your audience that you don’t know how to handle cross-platform branding strategies.

Every platform reinforces your identity—not competes with it. Customer communities are built on trust and familiarity. If your audience has to mentally adjust every time they interact with you on a new platform, you’re not memorable—you’re exhausting.

There’s a fine line between adaptation and inconsistency. Nike, Apple, and Netflix know how to adjust their voice for different platforms without losing their identity. The brands that fail treat each platform like a disconnected universe, forcing their audience to figure out who they are every time. That’s how you lose relevance. Fast.

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How to Spot and Erase Brand Inconsistency

Brand inconsistency isn’t always obvious—until it starts costing you customers. It doesn’t announce itself with flashing red flags. Instead, it quietly chips away at your credibility, creating friction in customer communities, weakening trust in your messaging, and making your brand forgettable.

Walter Landor said it best: “Products are made in the factory, but brands are created in the mind.”

If your brand identity feels like a moving target, training your audience to forget you. The solution is... brutal honesty.

Ask yourself these three questions:

1. If Someone Saw Your Content without Your Logo, Would They Know It’s Yours?

Stronger brands don’t need logos to be recognized. Netflix has such distinctive tones, colors, and messaging that even stripped of their logos, they’re still unmistakable. If your content looks like it could belong to ten different companies, you don’t have a brand—you have a random collection of assets.

In social commerce, this becomes even more crucial. Consumers interact with your brand in ads, influencer mentions, and third-party marketplaces before they even see your website. If your integrated brand communications aren’t strong enough to reinforce your identity at every touchpoint, you’re leaving money (and recognition) on the table.

2. Does Every Piece of Communication Sound Like It Came from the Same Brand?

One day, your brand is fun and quirky. The next, it’s formal and cold. Your website is overly polished, but your social media sounds like it’s run by an intern who just discovered emojis. If your brand voice lacks cohesion, it confuses your audience and weakens trust.

Strong brands have locked-in tone and messaging. Starbucks doesn’t sound radically different in an Instagram caption versus an email campaign. It’s tweaked for the platform but always consistent in voice. Your audience shouldn’t have to decode who you are every time they read something from you.

3. Are Your Customers Experiencing the Same Seamless Brand Feel Everywhere?

Customers don’t interact with brands in just one place anymore. They expect a consistent brand experience whether they’re on mobile, desktop, social media, or even talking to customer support.

If your website checkout is smooth, but your app crashes, or your email marketing feels like spam, but your social media is engaging, you’re sending mixed signals about who you are. Customers notice—and they don’t wait around for you to fix it.

Trendjacking is not for the faint-hearted. It’s a marketing street fight, where brands either strike gold or get publicly humiliated before they can hit ‘delete’ on their tweet.

One moment, you're the brand of the hour, riding a viral moment straight into record-breaking engagement.

The next?

Your PR team is sweating bullets, and your social media intern is "suddenly unavailable."

We've watched smart brands get smarter by hijacking the right trends at the right time. We've also seen marketing teams go down in flames because they jumped too fast—or worse, jumped into something they never understood in the first place.

This is not a game of luck. Brands don’t accidentally stumble into viral success; they study, strategize, and execute before the trend dies in the algorithmic graveyard.

So, do you want to be the brand that owns the moment or the one that becomes a cautionary LinkedIn post?

What Is Trendjacking?

Trendjacking is the art of cutting into a viral conversation and making yourself at home. One minute, no one was thinking about your brand. The next, you’ve shoved yourself into a trending moment so fast and smooth that people actually engage instead of asking, “Why are you even here?”

When it works, brands rake in engagement, credibility, and yes, sales.

When it doesn’t?

Think about Kendall Jenner handing out Pepsi, and you’ll understand why trendjacking has a body count.

Most brands that screw this up don’t even know why they failed. They think it’s about being fast and witty. No!

It’s about precision, timing, and knowing which trends you actually belong in.

A 2024 study revealed that 70% of consumers who actively engage with trendjacked content are more likely to buy products promoted by influencers using that trend.

Now, that’s not just brand awareness—it’s direct conversion.

So how do brands pull this off without getting canceled or, worse, ignored?

Newsjacking Strategies – Turning a News Event into Your Ad Campaign

When IKEA saw Cristiano Ronaldo publicly snub Coca-Cola at a Euro Championship press conference, they didn’t waste time. Within hours, they rebranded their reusable water bottle as “Cristiano.” Zero explanation needed. The internet got the joke.

• Aligned with a cultural moment.
• Pushed a brand message without forcing it.
• Went viral for all the right reasons.

That’s how real-time marketing techniques are done.

Memetic Marketing – Using Trends Before They Die in 48 Hours

Memes are marketing gold—until they aren’t. The internet chews through trends at lightspeed, and brands trying to be funny a week too late look like that one uncle using Gen Z slang.

There’s a reason Wendy’s roasts people on X, and no one questions it. It’s on-brand for them. If a law firm did it? HR crisis.

If you’re gonna jump on a meme, ask yourself:

• Would my brand say this in real life?
• Will this still be funny in three days?
• Do we even understand this joke?

Event-Driven Social Media Campaigns – Latching Onto a Moment That Matters

When ALS launched the Ice Bucket Challenge, brands joined in. But this wasn’t just about a viral stunt—it raised $115 million for ALS research and permanently changed social media fundraising. That’s how trendjacking works when it has purpose.

The Do’s – How to Trendjack Without Torching Your Brand

Trendjacking doesn’t reward the slow. If you’re not ahead of the wave, you’re just another brand desperately chasing a moment that’s already dead.

Social media doesn’t wait. It doesn’t pause for approval chains, corporate hesitation, or brand committees that need three weeks to decide if using a trending meme will “align with our identity.” It moves, devours, and discards. If you’re not first, you’re irrelevant. If you’re late, you’re embarrassing. And if you’re clueless, you’re a case study in what not to do.

Here’s how to ride this wave successfully:

DO: Act Fast (or Don’t Bother at All)

The best trendjackers strike before the masses catch on. Waiting too long means stepping into a trend when it’s already been milked dry, chewed up, and spat out by faster brands.

Case Study: Balenciaga and The Simpsons—A Fashion Week Surprise That Broke the Internet

Balenciaga jumped on (and created) a trend by using cultural moment marketing to fuse high fashion with pop culture. At Paris Fashion Week 2021, they didn’t go the predictable route with a runway show. Instead, they debuted a Simpsons episode where Homer, Marge, and the gang walked a Balenciaga runway.

The internet went ballistic. Balenciaga didn’t force its way into a meme; it became the meme. The episode racked up millions of views, catapulted Balenciaga into mainstream conversations, and set a new standard for event-driven social media campaigns.

• Instant virality – A completely unexpected move that made headlines globally
• Aligned with a cultural moment – The Simpsons is timeless pop culture currency.
• Boosted their brand – Balenciaga positioned itself as not just a fashion house, but a cultural force.

DO: Know What’s Yours (And What’s Not)

Trendjacking isn’t a free-for-all. Just because something’s viral doesn’t mean your brand belongs in the conversation.

If it doesn’t fit, don’t force it. Trendjacking only works when it’s natural. If it feels forced, your audience will smell it from a mile away.

Case Study: Ben & Jerry’s – Trendjacking with a Purpose

Ben & Jerry’s doesn’t just tweet random viral moments. When they engage in newsjacking strategies, it’s because the issue aligns with their brand. When political tensions rise or social issues take center stage, Ben & Jerry’s steps in—not with empty PR fluff, but with actionable responses, petitions, and real contributions.

• They don’t jump on every trend. They focus on activism, climate change, and social justice—issues they’ve been vocal about for decades.
• Their audience expects it. No one questions when Ben & Jerry’s speaks up, because it’s part of their brand DNA.

Why It Worked:

• It wasn’t performative. They didn’t force their way into a trend—they led it.
• They used reactive content creation to speak when it mattered without looking opportunistic.

DO: Make the Trend Work for You (Not the Other Way Around)

Jumping into a trend shouldn’t feel like cosplay. The best brands don’t just react—they reshape the conversation.

Trends don’t last. But the way your brand interacts with them does.

Case Study: Duolingo’s TikTok Trendjacking Masterclass

Duolingo doesn’t just use TikTok trends—it owns them. While other brands play it safe, Duolingo’s social team goes all in, using memetic marketing to turn their aggressive green owl into an internet icon.

• They create a viral marketing campaign every time they engage.
• They interact like an actual person, not a corporate brand.
• They push the boundaries of what brands are “supposed” to do on social.

Why It Worked:

• They used social media trend analysis to stay ahead of viral moments.
• Their content feels organic, not like a desperate attempt to be “cool.”

DO: Prepare to Move Faster Than Legal Approvals Allow

The ugly truth about trendjacking is… if your legal team is still "reviewing" a trend, it’s already dead. The brands that win at trendjacking are built for speed.

If you need six meetings, an executive sign-off, and a corporate alignment discussion before posting a tweet, just skip trendjacking entirely.

Case Study: Ryanair’s No-Holds-Barred Trendjacking

Ryanair doesn’t play it safe. Their social media team has zero fear and absolute speed. They roast their own customers, mock travel complaints, and jump on viral moments before anyone else.

Their secret is freedom. They don’t sit through endless approval chains—they just execute.

Why It Worked:

• They don’t overthink. Their strategy is raw, fast, and fearless.
• They lean into their personality. They’re not trying to be "everyone’s airline"—just the funniest one.

The Don’ts – How to Get Canceled in 3 Easy Steps

If trendjacking were a game, some brands wouldn’t even make it past the tutorial. It’s not just about jumping into conversations—it’s about not being the brand everyone collectively drags for trying too hard. The difference between viral marketing tactics and brand hijacking gone wrong is knowing what not to do.

DON’T: Jump on a Trend You Don’t Understand

Nothing torches credibility faster than a brand trying to be Gen Z cool—and failing. If a trend doesn’t align with your brand, if you don’t understand its origins, or if it requires “explaining” to your legal team—just stay out. Consumers can smell corporate cringe from miles away.

Case Study: Pepsi’s Kendall Jenner Ad – The Trendjacking Disaster That Ended Before It Began

Pepsi thought they were riding the wave of social activism. What they actually did was produce an ad so tone-deaf that it got pulled within 24 hours. The commercial showed Kendall Jenner handing a police officer a Pepsi during a staged protest—because, apparently, soda solves systemic issues.

The backlash was instant. Activists, social media users, and even major media outlets dragged Pepsi into the ground. It was so bad that Pepsi had to issue a public apology.

What Went Wrong?

• They didn’t understand the cultural weight of the movement they were trying to trendjack.
• It was performative, not authentic.
• It felt like a corporate attempt at “relevance” rather than real support.

Lesson: If a trend is rooted in real-world activism, social justice, or historical significance, brands should think twice before inserting themselves. Trendjacking only works when there’s actual value, not just an attempt to capitalize on sentiment.

DON’T: Use Tragedy to Sell Your Stuff

Brands that exploit disasters get canceled. Using real human suffering as a marketing gimmick is the fastest way to wreck brand trust. Consumers will call you out, and no PR team in the world can save you.

Real Case: Brands Using Hurricane Sandy to Push Sales

In 2012, Hurricane Sandy devastated the East Coast. The entire country was watching as homes were destroyed, people were displaced, and billions of dollars in damages piled up.

Then some brands thought it was a great time for a sale.

• Retailers started posting “Hurricane Sandy Discounts.”
• Fashion brands used the storm’s hashtag to promote new collections.
• Some companies turned the disaster into “storm survival must-haves.”

The backlash was swift and brutal. Social media users shamed brands for turning a catastrophe into a sales pitch. Some companies issued apologies, while others just deleted their posts and pretended nothing happened.

Lesson: Cultural moment marketing only works if it adds value. If a disaster is unfolding, people don’t need your “limited-time offer” or your new product line—they need help. Brands that actually support relief efforts will always win more trust than those trying to profit off pain.

DON’T: Overuse Hashtags Like a Desperate Brand

Hashtags can boost reach, but drown your post in them, and you look like a spam bot. Even worse? Using a trending hashtag without knowing what it actually means.

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Case Study: DiGiorno’s #WhyIStayed Tweet – The Most Tone-Deaf Trendjacking Fail

The hashtag #WhyIStayed was trending worldwide, filled with survivor stories about domestic violence. It was a space for real, vulnerable conversations.

Then DiGiorno jumped in and tweeted, “#WhyIStayed You had pizza.”

•  Instant backlash.
• Thousands of angry responses.
• A PR disaster in real time.

DiGiorno immediately deleted the tweet and issued an apology, saying they hadn’t researched the hashtag before using it. But by then, the damage was done.

Lesson: Always research a hashtag before using it. Some trends aren’t meant for marketing. If a hashtag is tied to a social issue, movement, or personal stories—leave it alone. Also, using too many hashtags makes your brand look desperate.

Why Trendjacking Works (or Fails)

Trendjacking is manipulation. And no, that’s not a bad thing. The entire game is about shaping perception, creating urgency, and making people believe your brand belongs in the conversation.

Brands that understand the psychology behind trends win big.

Those that don’t? They trend for all the wrong reasons.

Why Trendjacking Works: The Psychological Triggers behind Virality

Trendjacking doesn’t just work because something is trending. It works because humans are wired to care about what other people care about.

1. Social Proof – “If Everyone’s Talking About It, It Must Be Important”

People engage with what they see others engaging with. When a brand trendjacks a moment correctly, it’s not just riding a trend—it’s reinforcing it.

Brands love this because it means free exposure. A well-timed trendjack can get millions of impressions without spending a cent on ads. But if a brand misfires, it becomes the joke instead of the conversation.

Netflix and the “Wednesday Dance” Phenomenon

When Wednesday Addams’ dance scene went viral on TikTok, brands rushed in. Some nailed it (like brands collaborating with influencers who recreated the dance), while others just threw up a lazy “Have you seen Wednesday yet?” tweet and got ignored. Netflix, on the other hand used real-time marketing techniques to fuel the fire, remixing the scene, encouraging user-generated content, and making sure Wednesday stayed trending.

Why It Worked:

• They hopped on and controlled the trend.
• Influencer trend collaboration helped amplify its reach.
• They made it easy for audiences to participate.

2. Fear of Missing Out (FOMO) – “If I Don’t Engage, I’m Out of the Loop”

FOMO is why limited-time deals work. It’s also why people jump on trends—they don’t want to feel left out.

If a trend feels exclusive, more people want in. The more engagement it gets, the bigger it becomes. But brands that enter a trend too late or awkwardly force themselves in end up looking like the last person at the party when the lights are on and the music’s off.

Spotify Wrapped – A Masterclass in FOMO

Spotify Wrapped is a viral marketing tactic that turns data into a social currency. By giving users shareable, personalized content, they make everyone who doesn’t have Spotify feel like they’re missing out.

Why It Worked:

• It triggers FOMO. People want to compare their stats.
• It’s exclusive. If you don’t use Spotify, you don’t get one.
• It dominates conversations. The sheer volume of Wrapped posts forces other brands to react to it.

3. Cognitive Ease – “Familiarity Makes Engagement Effortless”

People engage more with what feels easy to process. If a trend is already in their brain, they don’t have to think twice before interacting with it. This is why memes explode and why repetitive challenges keep spreading.

But brands that overcomplicate trendjacking by trying to be too clever miss the point. Simplicity wins.

Duolingo’s Unhinged TikTok Strategy

Duolingo’s TikTok isn’t some overproduced, polished content strategy. It’s low-effort, chaotic, and insanely effective. They lean into existing TikTok trends, using their owl mascot in ways that match viral content rather than trying to reinvent it. The result is millions of views and a reputation as the funniest brand on the platform.

Why It Worked:

• It doesn’t fight the algorithm—it feeds it.
• It feels effortless. No brand voice filters, no stiff approvals. Just reactive content creation at its best.
• It’s culturally aware. Duolingo understands exactly how Gen Z communicates.

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Why Trendjacking Fails: How Brands Wreck Themselves

For every Spotify Wrapped, there’s a Pepsi Kendall Jenner Ad. For every Wednesday Dance, there’s a cringe corporate attempt at using a meme 3 weeks too late.

Here’s how brands screw it up.

1. Being “Trendy” for the Sake of It

Trendjacking works when a brand adds value to the conversation. It fails when it’s forced and desperate.

❌ Brand Hijacking Gone Wrong: When fashion brand Boohoo tried using a social justice hashtag to promote their clothing, Twitter dragged them to hell. It was obvious brand opportunism—no authenticity, no value, just a corporate attempt to ride sentiment for profit.

2. Misreading the Room and Creating a Social Media Crisis

Brands that misuse hashtags, exploit tragedies, or try too hard to be funny get ripped apart.

❌ Burger King’s “Women Belong in the Kitchen” Tweet

Burger King UK thought they were starting an important conversation about gender inequality in the restaurant industry. Instead, they led with the worst possible tweet ever:

“Women belong in the kitchen.”

Imagine the instant outrage. They meant well (they were promoting scholarships for female chefs), but Twitter only saw the first tweet before the explanation followed. The backlash was so bad they had to delete the entire campaign.

3. Being Late to the Party

If a trend has already peaked, you’re just another brand trying to stay relevant. By the time your legal team approves it, it’s old news.

❌ Every Corporate “How Do You Do, Fellow Kids?” Moment

Brands trying to use memes weeks late is why so many trendjacks flop. If you’re reacting instead of leading, you’re already behind.

Play Smart or Get Buried

Trendjacking is not about being funny on Twitter. It’s about knowing when to jump in—and when to sit this one out.

Get it right, and your brand earns credibility, engagement, and influence. Get it wrong, and you’re scrambling for social media crisis management before the internet eats you alive.

Viv Segal said it best: "PR means telling the truth and working ethically—even when all the media want is headlines and all the public wants is scapegoats." That’s the real game.

Brands that approach trendjacking with authenticity, speed, and a deep understanding of their audience win big. Those that treat it like a free-for-all become case studies in what not to do.

There’s no middle ground. You either control the narrative or become the narrative.

Another week, another batch of social media updates! From Instagram’s latest experiments to TikTok’s big rebrand, let’s break it all down.

What’s new on Instagram?

Community Chats Are Coming

Instagram is testing community chats, a feature that would allow users to create group discussions around shared interests. Think of it like Discord, but built into Instagram’s ecosystem. This could be a game-changer for brands looking to foster engaged communities directly within the app. Brands should start thinking about how they can use this feature for exclusive discussions, product launches, or real-time engagement.

Edits App Enhancing Reels Quality

Instagram is highlighting that Reels created with its new Edits app will be optimized for high-quality playback. If you’re using third-party editing tools, this might be your sign to give Instagram’s in-house solution a shot! Native tools often get favored by platform algorithms, so experimenting with the Edits app could lead to higher engagement.

A Separate Reels App?

A new rumour is spreading that Instagram may be considering launching a standalone Reels app, potentially in an effort to better compete with TikTok.

How the Algorithm Weighs Watch Time

Adam Mosseri has clarified how Instagram ranks videos: It’s not just about the percentage watched, but also the total seconds viewed. This means a 10-second view on a 1-minute video holds as much weight as watching an entire 10-second video. So, if you're posting long-form content on your brand's profile, take note!

Text-Only Testimonials for Partnership Ads

Instagram is rolling out text-only testimonials for partnership ads, making it easier for brands and creators to share endorsements without the need for visuals. Could this be the next big shift in influencer marketing? Brands should experiment with this format to see if it improves credibility and authenticity compared to traditional video or image testimonials.

What’s new on TikTok?

TikTok Marketplace is Becoming TikTok One

TikTok is rebranding its creator marketplace as TikTok One, set to launch on April 1, 2025. Expect a more streamlined experience for brands and influencers collaborating on sponsored content. This shift could indicate TikTok’s push to make partnerships more accessible, so marketers should stay updated on the new interface and potential new features.

Ecommerce Growth Insights

TikTok has shared a new report detailing the rise of ecommerce on its platform. Spoiler: It’s booming. With more brands seeing success in social commerce, now might be the time to rethink your TikTok strategy. Marketers in the B2C space should look closely at these insights to identify trends and adjust their product promotions accordingly.

What’s new on YouTube?

AI Audio Replacement Options

YouTube is adding AI-powered audio replacement, allowing creators to swap out background audio without re-uploading videos. This could be a game-changer for those dealing with copyright issues or simply looking to refresh old content. If leveraged correctly, brands can now repurpose videos more easily, keeping their content fresh and adaptable to different audiences.

Testing ‘Hype’ Purchasing

YouTube is experimenting with ‘Hype’ purchases, a new feature that could allow users to buy virtual goods to support their favorite creators. Monetization on the platform is evolving! Marketers should monitor how this impacts creator revenue and engagement—could this be a future model for brand collaborations and promotions?

What’s new on LinkedIn?

Comment Impression Counts Now Available

LinkedIn is rolling out comment impression counts, giving users more insights into how their engagement contributes to post visibility. If you’re active in the comments section, this is something to keep an eye on! Thought leadership is becoming more measurable, so brands and marketers should focus on crafting insightful comments that increase visibility and reach.

What’s new on X?

Grok Adds Voice Mode

X’s AI chatbot, Grok, now supports voice mode, allowing users to interact using voice commands. As downloads of the standalone app continue to rise, this could be another step toward AI-powered social engagement. Voice search and AI-driven interactions are growing, and brands should start thinking about how they can integrate voice-driven content into their social strategies.

Brand loyalty programs are supposed to build relationships, right? Then why do they often feel like a well-placed bribery?

You throw discounts at customers, they stick around—until a shinier offer shows up, and poof! They’re gone. That’s not loyalty. That’s discount tourism.

There are 3.3 billion loyalty memberships floating around in the U.S.—more than there are actual people. But let’s be real: how many of those programs actually keep you coming back, not just when there’s a promo? Exactly.

So, let’s rip this thing open.

Are you creating real brand attachment, or just training your customers to expect discounts? Because if your loyalty program disappears tomorrow and so do your customers, you never had loyalty to begin with.

What ‘True’ Loyalty Means—And Why Most Brands Get It Wrong

Most brand loyalty programs aren’t about loyalty. They’re about keeping customers just addicted enough to keep spending—but not enough to actually care about the brand.

Let’s be honest: if your program disappeared tomorrow, would your customers stick around, or would they bolt at the first sign of a better deal?

That’s not loyalty. That’s incentivized tolerance dressed up as customer retention.

Apple doesn’t have a loyalty program. Yet, their customer retention rate is an industry-smashing 90%.

People camp outside stores for 48 hours just to be the first to hand over their wallets for another rectangle with a slightly better camera. Their customers don’t need “points” to stay—they’ll fight in comment sections and tattoo the logo on their bodies. That’s real brand loyalty.

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Now, let’s compare that to airline loyalty programs. The top three U.S. airline loyalty programs were worth $74 billion in 2023—more than some airlines’ entire fleets. But here’s the thing: if a different airline offered better rewards tomorrow, a good chunk of “loyal” customers would swap faster than you can say “pass.”

What does this tell you?

Loyalty programs don’t build loyalty—they build habit-driven transactional relationships. Customers aren't emotionally invested. They’re just trained to chase the next reward.

Psychology Says Most Loyalty Programs Are Doomed

If you’re treating your loyalty program like a buy-10-get-1-free punch card, congratulations—you’ve successfully taught your customers that your brand is only worth sticking with when there’s a dangling carrot.

Are Customers Staying or Just Stuck?

Ever stayed in a terrible relationship because you’ve already “invested too much time” to leave? That’s the sunk cost fallacy in action.

Loyalty programs often do the same thing—customers aren’t staying because they love you, they’re staying because they’ve already spent too much. If they leave, they “lose” the points they’ve accumulated. But here’s the brutal truth: the moment a better offer shows up, they’re out. That’s not building customer loyalty, that’s hostage-style retention.

Loss Aversion & The Starbucks Stars Effect

Customers hate losing more than they love winning. Starbucks knows this, and they milk it.

Their Starbucks Rewards program is built on a psychological hook: Stars expire. When you’re close to redeeming a free drink but need one more purchase to “not waste” your points, guess what happens? You buy something. Not because you need it, but because Starbucks engineered the system to make you afraid of losing progress.

This is why most “loyal” customers aren’t actually loyal—they’re just conditioned to play the game.

The Personalization Failure That’s Killing Engagement

About 22% of loyalty program members are frustrated by bad personalization.

That means generic rewards make customers feel like just another entry in your CRM. If your loyalty program sends the same discount to every customer, it’s not loyalty—it’s a mass coupon blast with a fancier name.

True loyalty is when customers feel like you "get" them.

If you’re training customers to shop with discounts, points, and perks, don’t be surprised when they shop elsewhere the moment someone comes with a slightly bigger discount. Building customer loyalty isn’t about conditioning spending habits—it’s about making them care about your brand enough to stay, rewards or not.

Why Most Loyalty Programs Aren’t Actually Rewarding Loyalty

Many brand loyalty programs are about as genuine as a politician's promise—designed more to manipulate than to reward. When companies mistake transactional bribery for genuine loyalty, the fallout can be catastrophic.

The JCPenney Disaster: When "Fair Pricing" Flops

In 2011, JCPenney's then-CEO, Ron Johnson, decided that customers were "tired of coupons" and axed discounts in favor of "everyday low prices." The result was a 25% plunge in sales within a year and a stock price decline that would make any investor queasy. Johnson's miscalculation not only alienated loyal shoppers but also served as a masterclass in how not to handle customer retention strategies.

Uber Rewards

Uber's free loyalty program, Uber Rewards, seemed like a sweet deal—until the company decided to pull the plug in 2022. Despite millions of users, Uber shifted focus to its paid subscription service, Uber One, leaving many to question the company's commitment to rewarding loyal customers. This move highlights a growing trend where companies prioritize subscription models over genuine loyalty, effectively putting perks behind a paywall.

The Backlash of Misguided Loyalty Programs

When loyalty programs are designed poorly, they don't just fail—they backfire spectacularly.

Transactional "Loyalty" Destroys Real Retention

A staggering 74% of Millennials are ready to jump ship to a different retailer after a single bad customer service experience. This statistic underscores that no amount of points or discounts can compensate for subpar service. True loyalty is earned through consistent, positive interactions, not just transactional incentives.

Customer Exploitation of Flawed Programs

Poorly designed loyalty schemes are ripe for manipulation. Take the CVS "ExtraCare Hack" scandal, where savvy shoppers gamed the system to amass rewards, forcing the company to overhaul its policies. Such incidents reveal that when customers exploit these programs, it not only impacts the bottom line but also erodes the trust and integrity the program was meant to build.

As Jeff Bezos aptly put it, "If you do build a great experience, customers tell each other about that. Word of mouth is very powerful." This sentiment highlights that authentic loyalty stems from exceptional experiences, not just from dangling carrots in front of consumers.

The Loyalty Programs That Actually Work (And Why)

Most brand loyalty programs fail because they treat customers like walking wallets instead of real people. But a few brands get it. They don’t just hand out points like cheap flyers—they engineer obsession. Their customers don’t just engage; they buy, stay, and evangelize.

Let’s break down the effective loyalty programs that don’t just survive but dominate.

Amazon Prime: When People PAY to Be Loyal

Amazon didn’t just create a loyalty program—it created an addiction cycle that 200+ million people voluntarily buy into. Prime members spend an average of $1,400 per year compared to $600 from non-members. Talk about conditioning!

Why does it work?

Amazon didn’t just add perks—they made non-Prime shopping feel unbearable.

Slower shipping? No Prime Day deals? Forced ads on Prime Video?

Customers don’t stay for the love of Amazon; they stay because leaving feels like punishment.

Look, if you make customers feel like they’re missing out, they’ll pay to stay in your club.

Sephora’s Beauty Insider: The Ultimate Status Game

Points? Sure.

Discounts? Sometimes.

But Sephora’s real trick is Status. Their tiers (Insider, VIB, Rouge) are badges of beauty supremacy.

Members get early access to products, exclusive rewards, and even personalized events. And it works: Beauty Insider drives 80% of Sephora’s revenue.

Sephora crushed Ulta in loyalty effectiveness because they understood their customers’ psychology. People don’t just want free products—they want to feel exclusive, superior, and ahead of the crowd.

So, stop making loyalty programs about discounts. Make them about identity.

Chipotle Rewards

Chipotle went from E. coli outbreaks to a loyalty-fueled empire—and it wasn’t by accident.

They rebuilt customer retention strategies by focusing on gamification, social commerce, and personalized perks. Their program rewards not just purchases but engagement—interacting with the app, trying new menu items, and even participating in promotions.

The result was 30 million members and a 25% increase in digital sales.

What These Brands Did Differently

They don’t just throw perks at customers—they make them feel like VIPs. And they don’t rely on transactions alone—they create emotional investment.

• They Tease a Product, Not Just Discount It – Instead of slashing prices, they create exclusive access, beta releases, and gated content.
• They Personalize Beyond “Spend More, Get More” – They use customer data to craft real, meaningful experiences.
• They Blend Social Commerce and FOMO – They make customers feel like they’re part of something bigger.

And they understand this simple truth: Loyalty isn’t a points system—it’s an emotional bond.

Building a Customer Loyalty Program That Works

Most loyalty program benefits sound good on paper. But in reality, they are only pushing customers to spend, earn, repeat until the program stops making sense. Customers don’t want to be trapped in some complicated loyalty scheme; they want value, exclusivity, and real connection.

If you want a customer loyalty program that actually works—and doesn’t make people roll their eyes—you need to get four things right.

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Step 1: Understand What Your Customers Actually Want

Most brands don’t fail because they lack rewards. They fail because they have no clue what actually motivates their customers.

Did you know that companies with advanced personalization strategies drive 40% more revenue than those without. If you think customers are staying loyal for generic points and mass emails, you’re wrong.

Nike gets it. Their SNKRS app doesn’t just throw discounts at sneakerheads—it gives them exclusive first access to limited drops. They make customers feel like they’re part of an inner circle, not just a transactional relationship.

So, stop copying Starbucks and Amazon. Your audience is different. If you don’t know what makes your customers tick, you’re just guessing.

Step 2: Don’t Make Loyalty Hard work

If your customer loyalty program ideas require a Ph.D. in fine print to understand, you’ve already lost.

Customers won’t engage if your program is too complicated. The best types of loyalty programs don’t make people jump through endless hoops just to get rewarded.

What does stupid simple look like?

• Amazon Prime: One membership, instant perks, no nonsense.
• Target Circle: Automatic discounts, no registration headaches.
• Chipotle Rewards: Buy food, earn free food. Period.

Step 3: Offer More Than Discounts

If your loyalty program’s only value is "spend more, save more," you’ve already lost. They don’t care about 10% off coupons. They want exclusivity, experiences, and engagement.

Here’s what works:

• Exclusive Access Over Generic Perks – Nike’s SNKRS App turns access into a privilege.
• Experiential Rewards Create Emotional Connection – Sephora’s Beauty Insider gives VIP members exclusive events, not just points.
• Gamification Fuels Engagement – Starbucks doesn’t just offer free coffee; they make collecting stars an actual game.

Your loyalty program should be something customers want to talk about. Nobody raves about a 5% discount.

Step 4: Track the Right Metrics

Most brands measure loyalty program benefits all wrong. If your only metric is how much customers are spending, you’re missing the bigger picture.

• Customer Retention Rate: Are people actually sticking around, or are they just here for the freebies?
• Brand Loyalty Metrics: Are customers engaging beyond purchases—sharing, advocating, interacting?
• Customer Lifetime Value (CLV): Is your loyalty program increasing the long-term value of each customer?

So, Are You Building Loyalty Or Just Creating Discount Addicts?

Loyalty program usage jumped 28% in 2024, but let’s be honest—how many will actually last?

If your loyalty program isn’t driving engagement, exclusivity, or emotional connection, you’re just training customers to expect discounts.

The real question is: If you remove the perks tomorrow, do your customers still love your brand?

If the answer is no, you don’t have a loyalty program—you have a glorified coupon scheme.